Conditions of sale
Article 1: length of stay:
The client signing this contract concluded for a fixed term may in no circumstances claim any right to maintain the premises.
Article 2: Conclusion of the contract:
The reservation becomes effective when the customer has sent to the owner a deposit within a maximum of 5 days after the reservation made by mail, telephone or internet. If the reservation is made more than one month before the stay, the deposit requested will be 50% being reserved. The remaining monies will be due 30 days before the date of stay. If the reservation occurs less than 30 days before the stay, 100% of the amount of the stay will be asked. After confirming your reservation, we will send you a written confirmation by e-mail (or by post).
By paying the deposit, you confirm your full and complete agreement with the terms and conditions specified below. Without the payment of the deposit within the time limit, the reservation is not confirmed and, consequently, we reserve the right to recover the rooms.
Article 3: Cancellation by the customer:
Any cancellation must be notified by registered mail or electronic mail addressed to the provider.
a) Cancellation before the beginning of the stay: if the cancellation occurs more than 24 hours before the beginning of the stay, the deposit remains with the provider.
If the cancellation occurs less than 24 hours before the beginning of the stay, the deposit remains with the provider who reserves the right to claim the balance of the price of accommodation.
b) If the client does not appear before 7 pm on the day of the start of the stay, this contract becomes void and the service provider may use his bed and breakfast. The deposit remains with the provider who reserves the right to claim the balance of the price of accommodation.
c) In case of shortened stay, the price corresponding to the cost of the accommodation remains fully acquired to the provider.
Article 4: Cancellation by the provider:
When before the beginning of the stay, the provider cancels this stay, he must inform the customer by registered mail or electronic mail.
The customer, without prejudging recourse for the repair of any damage suffered, will be refunded immediately the sums paid.
Article 5: Arrival:
The client must be present on the day specified when booking, from 16:00 (time of availability of rooms) and before 19:00.
It may be possible to leave your luggage on an early arrival. Consult us beforehand.
The customer will be asked to inform imperatively in case of arrival after 19 h.
Article 6: Payment of the balance:
The balance is to be paid 30 days before date of arrival at the initiative of the client.
If the reservation occurs less than 30 days before the stay, 100% of the amount of the stay will be asked.
Consumption and additional services not mentioned in this contract will be paid at the end of the stay before departure to the provider.
We are currently not equipped with a payment terminal that can accept credit cards.
Article 7: Tourist tax:
The tourist tax is a local tax that the customer must pay to the provider who then transfers it to the public treasury. This tax is collected from January 1st to December 31st. The amount is calculated per night and per person.
Article 8: Use of the premises:
In order to guarantee the tranquility of the place and the comfort of the guests of "La Maison de Bernadette", the respect of a certain decorum is required:
- It is requested not to smoke inside any of the buildings.
- Common rooms are available for possible meals. It is therefore forbidden to eat inside the bedrooms.
- The client agrees to make the rooms in perfect condition at the end of the stay and to declare systematically - and to assume financially - any degradation of which he would be responsible.
- Minors moving within the enclosure of the house are placed under the sole and complete responsibility of their parents or persons having authority over them.
- La Maison de Bernadette will not accept any liability for loss, theft and / or damage to property on the property, whatever the cause.
Article 9: Capacity:
This contract is established for a specific number of people. If the number of customers exceeds this number, the provider is able to deny additional customers.
This refusal can in no way be considered as a modification or a breach of the contract at the initiative of the provider, so that in case of departure of more customers than those refused, no refund can be considered.
Article 10: Your animals:
Pets are not allowed on the property.
Article 11: Change of bedroom:
Without the client being able to claim any compensation, the owner reserves the right to change the room initially reserved by the customer by a room of the same capacity or higher capacity. In this case, the cost of the reservation remains unchanged.
Article 12: Gift Vouchers:
Gift voucher reservations must be booked and used before the expire date. If the customer exceeds this date or no bedrooms are available (due to the customers late booking), the provider is able to deny use. This refusal can in no way be considered as a modification or a breach of the contract at the initiative of the provider, no refund can be considered. It is the responsibility of the customer to make their booking and use the voucher within the dates of their gift voucher.
Article 13: Modification of the conditions of sale
The present conditions of sale are modifiable at any time and without notice. The acceptance and the respect of these conditions of sale are considered acquired as soon as the deposit paid.
Article 14: Computer Law and Freedom
In accordance with the law n ° 78-17 of January 6th, 1978 relating to data processing, the files and the liberties, you benefit from a right of access and rectification to the data concerning you. La Maison de Bernatte undertakes not to transmit in any case the information that you have communicated to other companies or organizations.
Article 15: litigation:
It is advisable to start an attempt of amicable settlement. In the absence of agreement between the owner and the tenant, any dispute may be submitted to the competent courts.
Please let us know at time of booking if you have any allergies or intolerances we need to be aware of, thank you.
WE CANNOT GUARANTEE AN ALLERGY FREE ENVIRONMENT
This Privacy Notice explains how we at La Maison de Bernadette use any personal information we collect about you.
When you make a booking or enquiry with us we collect:
-Your home address, email address, telephone number and name (Of the person booking). These are used to communicate with you about your booking and send you important information. We will not use your telephone number unless we need to contact you urgently or if we cannot reach you by email.
-Special dietary requirements your group may have. These are used to organise alternative food options for guests with special dietary requirements.
All information is kept private and secure on our database and will not be made available to any third parties outside of La Maison de Bernadette (Unless we are legally required to do so).
By law we are required to collect certain additional information on all our guests. We try to incorporate this into our booking form, but we do also ask non French National to fill in an additional form once they have arrived.
This information along with any paper copies of your details are locked safely away in a secure room.
We are required to keep these for 1 year. These paper copies will be destroyed after this time period.
We are also required by law to keep financial records for 10 years, so guests cannot ask to be erased from these financial records.
You can request access to the information we have from you and request to have this information changed or withdrawn from our database at any time by contacting us through our website contact form or by email.
In the future we might like to send any special offers we may have and the occasional email to people who have previously enquired or purchased a holiday from us.
Generally though we use Facebook to market our home and our own website, which you can access freely of your own accord.
We need your email address to send through booking details, answer any questions you have regarding the property or to send you booking confirmation, directions etc.
We will send you a follow up email after your stay to thank you for staying and asking you to leave a review.
If you book via one of our booking partners, for example francevoyage.fr or airbnb.com, they have also to comply with GDPR regulations and have their own safeguards and policies.
By contacting us to purchasing a holiday, you agree to abide by our terms and conditions, as well as confirmation that you have been made aware of the above guidelines.
Any user of the La Maison de Bernadette’s website is considered to have accepted the application of the French laws currently in force. It is obliged to respect the provisions of the law Informatique et Libertés whose violation is liable to penal sanctions. All the elements making up this site are the exclusive property of La Maison de Bernadette.
This site is a work protected by intellectual property legislation. Only use for strictly personal purposes is allowed.
The entire site is covered by French and international legislation on copyright and intellectual property. All rights of reproduction are reserved, including downloadable documents and iconographic and photographic representations. Reproduction of all or part of this site on any medium whatsoever is strictly prohibited unless expressly authorized by La Maison de Bernadette. Reproduction rights reserved © La Maison de Bernadette.
Despite all the care taken in the realization of this site and its regular updating, errors may have crept into the information and / or documents presented. Users of the site will therefore make any necessary checks.
❊ Find us on: ❊
Rebecca and Daniel BEATTIE
«La Maison de Bernadette»
16 Rue de La Fontaine
Tel: 0033 (0)7 70 94 28 00
SIRET: 498 273 507 00034
10 km from Argeles-Gazost by the D100 (10 minutes)
Autoroute Toulouse Bayonne A64 sortie n°12 Lourdes/Tarbes Ouest/Vic-en-Bigorre
Gare Sncf de Lourdes (15 minutes) www.voyages-sncf.com
Navette depuis la gare de Lourdes jusqu'à Argelès-Gazost :